ITIL-4-Foundation Exam Dumps - ITIL 4 Questions and Answers

Executing improvement actions

Performing baseline assessments

Defining the improvement plan

Understanding the business mission

A standard change

A normal change

An emergency change

An organizational change

Complex service requests should be dealt with as normal changes

Service requests that require simple workflows should be dealt with as incidents

Service requests require workflows that should use manual procedures and avoid automation

Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

It identifies the cause of major incidents.

It authorizes changes to resolve incidents.

It maintains detailed procedures for diagnosing incidents.

It resolves the highest impact incidents first.

Understanding what services help the service consumer

Reducing the number of steps in the customer experience

Assessing services to identify parts that can be reused

Identifying activities that can be achieved in smaller iterations

an organization

a role

a team

a supplier

Plan

Design and transition

Obtain/build

Deliver and support

Release management

Deployment management

Change enablement

Supplier management

Service request management

Service level management

Incident management

Change management

Target resolution times

Escalating all incidents to support teams

Collaboration between teams

Detailed procedural steps for incident investigation

Incident management

Service level management

Service request management

Change enablement

Speeding up the planning and authorization of emergency changes

Providing information about deployed changes to help manage incidents and problems

Providing a means of initiating and assessing normal changes

Tracking and managing improvement ideas from identification through to final action

Monitoring and event management

Service configuration management

Problem management

Incident management

A standard change

A change model

An emergency change

A normal change

The role that defines the requirements for a service

A means of enabling value co-creation

The role that authorizes budget for service consumption

A set of specialized organizational capabilities for enabling value