Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
Which value chain activity ensures that ongoing service activity meets user expectations?
Which dimension of service management considers the workflows and controls needed to deliver services?
Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity
Which practices is MOST associate with the use of empathy to understand users?
Identify the missing words in the following sentence.
The ‘incident management’ practice should maintain [?] for logging and managing incidents.
Which is a recommendation of the guiding principle 'think and work holistically'?
Which is a risk that might be removed from a service consumer by an IT service?
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?
TESTED 03 Oct 2025
