ITIL Foundation Level ITIL-Foundation Release Date

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Question 44

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

All of the above

1 and 3 only

1 and 2 only

2 and 3 only

Question 45

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

Event management, incident management, problem management, request fulfilment, and access management

Event management, incident management, change management, and access management

Incident management, problem management, service desk, request fulfilment, and event management

Incident management, service desk, request fulfilment, access management, and event management

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Exam Code: ITIL-Foundation

Exam Name: ITIL Foundation Certification - IT Service Management

Last Update: May 10, 2024

Questions: 324

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