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Question 16

Which facilitates outcomes that customers want to achieve?

Options:

A.

Service

B.

Warranty

C.

Organization

D.

IT asset

Question 17

What is a cause, or potential cause, of one or more incidents?

Options:

A.

A configuration item

B.

A workaround

C.

An incident

D.

A problem

Question 18

What can be described as an operating model for the creating and management of products and services?

Options:

A.

Governance

B.

Service value chain

C.

Guiding principles

D.

Practices

Question 19

Which ITIL concept helps an organization to make good decisions?

Options:

A.

Four dimensions of service management

B.

Guiding principles

C.

Service value chain

D.

Practices

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Exam Code: ITILFND
Exam Name: ITIL - Foundation
Last Update: May 8, 2024
Questions: 503
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