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What should be used to set user expectations for request fulfilment times?
The consumer demand for the service
The time that the customer indicates for service delivery
The service levels of the supplier
The time needed to realistically deliver the service
Which dimension considers how knowledge assets should be protected?
Organizations and people
Partners and suppliers
Information and technology
Value streams and processes
What is warranty?
Assurance that a product or service will meet agreed requirements
The amount of money spent on a specific activity or resource
The functionality offered by a product or service to meet a particular need
The perceived benefits, usefulness and importance of something
What helps diagnose and resolve a simple incident?
Rapid escalation
Formation of a temporary team
The use of scripts
Problem prioritization
TESTED 09 May 2024
