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Certified System Administrator CSA Updated Exam

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Question 24

What are two ways to generate an Event? (Choose two.)

Options:

A.

Business Rule

B.

Workflow

C.

Log entry

D.

Knowledge article publication

Question 25

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Options:

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL)

Question 26

What controls the publishing and retiring process for knowledge articles?

Options:

A.

Approval Policies

B.

Approval Definitions

C.

Workflow Designer

D.

Workflows

E.

State Lifecycle

Question 27

What do you need to do before you can use an Application-based trigger in your flow?

Options:

A.

Activate application trigger spoke

B.

Activate trigger security rules

C.

Activate application spoke, and plug-ins as needed

D.

Assign Application trigger role [sn_app_trigger_write] to SME

E.

Activate application plugins only

Page: 6 / 29
Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: May 10, 2024
Questions: 400
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