Changed CIS-CSM Exam Questions

Page: 12 / 16

Question 48

From which one of the following can an agent create a CSM Case:

Options:

Human Resource Application

Incident Management

Chat

Special Handling Note

Question 49

Which of the following child case states would cause parent - child case synchronization to fail?

Choose 3 answers

Options:

Cancelled

Resolved

Awaiting Info

In Progress

Closed

New

Question 50

In the Customer Service Management space, what does the term asset management mean?

Options:

Financial, contractual and inventory information of assets

A set of business activities and processes used to track assets

Tables in the Asset application

Tracking products or services customers are using

Question 51

Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)

Options:

Contact (customer_contact)

Consumer User (csm_consumer-user)

Consumer (csm_consumer)

CSM User (csm_user)

Page: 12 / 16

Exam Code: CIS-CSM

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update: May 3, 2024

Questions: 229

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