CIS-CSM ServiceNow Exam Lab Questions

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Question 44

Which type of catalog item may be found in a Service Catalog?

Options:

Requested Items

Content Items Most Voted

Options:

Agent domain

Assignment

Switching

Specific case attributes

Question 46

To which entities can Special Handling Notes be applied out of the box?

Options:

Consumer

Entitlement

Sold Product

Question 47

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

Options:

Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

Create an Access control to hide the unnecessary CIs from the itil users

Make a show/hide UI action to show only the desired CIs to the itil users

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