What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?
How many active OpenFrame configurations can you have on an instance?
As an agent you can report a knowledge gap, if you cannot find relevant articles that could help resolve a case. Which action is required to create the knowledge gap?
Out-of-the-box. cases are automatically closed after how many days?
TESTED 04 May 2024
