Pass CIS-CSM Exam Guide

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Question 32

When working with case types, what is the lowest level in the case type hierarchy called?

Options:

Leaf-level

Decision-level

Base-level

Sub-level

Question 33

When are any changes to the platform considered a customization?

Options:

When they require an implementation spread across all project phases

If they are NOT applied through the usage of built-in tools on the Now Platform

When they are solely implemented for a custom application

When there are business demands for custom functionality that is not offered out-of-the-box

Question 34

Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?

(Choose two.)

Options:

Imported external articles appear as attachments in ServiceNow

Only applications that allow WebDAV connections can be integrated

The imported article will have the same category it had in the source knowledge base

SharePoint blocks this integration

Question 35

Which of the following are benefits that may be gained from using communities?

Choose 3 answers

Options:

Reduce support costs

Engagement with Customers

Get product feedback

Reduce cost per sales

Increase marketing effectiveness

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Exam Code: CIS-CSM

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update: May 3, 2024

Questions: 229

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