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Question 52

What are the Forum User Types? (Choose three.)

Options:

A.

Admin

B.

Registered

C.

Public

D.

Custom

E.

Moderator

Question 53

What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

Options:

A.

Publish Workaround

B.

Document a Known error

C.

Complete Investigation

D.

Complete RCA

E.

Document Five Whys

Question 54

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

Options:

A.

Special handing notes

B.

Lookup and verify

C.

Related search

D.

Agent assist

Question 55

Which table must be extended when creating a new case type?

Options:

A.

Case (sn_customerservice_case)

B.

Case Task (sn_customerservice_case_task)

C.

Task (task)

D.

Case Type (sn_case_type)

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Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: May 3, 2024
Questions: 229
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