Which one is NOT a dependency for the Customer Service Plugin?
To which recipient types can targeted communications (publications) be sent? (Choose two.)
A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
What does the Agent Whisper function do?
TESTED 04 May 2024
