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CIS-CSM Reviews Questions

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Question 40

What are common types of application record data that are imported during a CSM data migration? (Choose

two.)

Options:

A.

Knowledge Article

B.

Accounts

C.

Chat

D.

Case

Question 41

What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

Options:

A.

Web

B.

Catalog

C.

Portal

D.

Virtual Agent

Question 42

Which of the following are true regarding the Community Portal application? (Choose two.)

Options:

A.

It is available to any customer with a Community license

B.

It is available by default with the Support and Service portals

C.

It is only available to CSM license holders

D.

Most of the configuration does not require System Administrator role

Question 43

Which roles are considered external? (Choose two.)

Options:

A.

Consumer Support Agent (sn_customerservice.consumer_agent)

B.

Customer Admin (sn_customerservice.customer_admin) Most Voted

C.

Partner Admin (sn_customerservice.partner_admin) Most Voted

D.

Customer Service Agent (sn_customerservice_agent)

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Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: May 3, 2024
Questions: 229
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